SlotoCash Casino Review – Expert & Player Ratings 2025

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Read our Sloto’Cash Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.

In this review, Sloto’Cash Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino’s licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Sloto’Cash Casino has an Above average Safety Index of 7.0, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Carry on reading our Sloto’Cash Casino review to make an informed decision whether or not this casino is the right fit for you.

Is Sloto’Cash Casino fair and safe? Safety Index explained

In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Sloto’Cash Casino Terms and Conditions as part of our review of Sloto’Cash Casino. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.

Considering our estimates and the factual data we have collected, Sloto’Cash Casino appears to be a very large online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback.

To our knowledge, Sloto’Cash Casino is absent from any significant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

On the whole, also considering other contributing factors in our assessment, Sloto’Cash Casino has achieved a Safety Index of 7.0, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.

Note: Sloto’Cash Casino is linked to 2 other online casinos, based on the information we’ve collected. The Safety Index of Sloto’Cash Casino takes into account the qualities of all the interconnected online casinos.

T&Cs of Sloto’Cash Casino evaluated

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Sloto’Cash Casino to be somewhat unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Sloto’Cash Casino player complaints

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 5 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 4,673 black points in total, out of which 483 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Sloto’Cash Casino user reviews and feedback

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Based on the 412 user reviews of Sloto’Cash Casino in our database, it has a Good User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino’s quality. Some reviews may be fake, having been written solely to improve the casino’s overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino’s score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Company information and licenses of Sloto’Cash Casino

Sloto’Cash Casino is in the ownership of Deckmedia N.V. and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

To our knowledge, Sloto’Cash Casino has not obtained a gambling license from any regulator.

Withdrawal limits, win limits, and payment method options

Sloto’Cash Casino supports 16 payment methods. This includes: PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Neosurf, American Express, Bitcoin (BTC), AstroPay, Discover, Ethereum (ETH), eZeeWallet, Bitcoin Cash (BCH), Litecoin (LTC), Bank wire, Interac, Check (Cheque).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino’s win and withdrawal limitations.

Withdrawal limits	Win limits
USD 5,000 per week	No win limit
Withdrawal limit also applies to progressive jackpot wins!

Note: It’s possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. Languages and customer support options available at Sloto’Cash Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Sloto’Cash Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Sloto’Cash Casino as good.

Sloto’Cash Casino casino games and slots

Sloto’Cash Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games, Crash games, Live baccarat, Live blackjack, Live roulette.

The casino’s game library includes titles from 2 providers. This includes Visionary iGaming (ViG), RTG Slots.

Bonuses and codes offered by Sloto’Cash Casino

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. We currently have 11 bonuses from Sloto’Cash Casino in our database, which you can find in the ‘Bonuses’ part of this review.

*Note: For more information about this casino’s offers, check out our separate page dedicated to Sloto’Cash Casino bonuses.*In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.

T&Cs of Sloto’Cash Casino evaluated

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Sloto’Cash Casino to be somewhat unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Sloto’Cash Casino player complaints

Sloto’Cash Casino user reviews and feedback

Based on the 412 user reviews of Sloto’Cash Casino in our database, it has a Good User feedback score. The reviews have been made available in the User reviews section of this page.

Company information and licenses of Sloto’Cash Casino

Sloto’Cash Casino is in the ownership of Deckmedia N.V. and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

To our knowledge, Sloto’Cash Casino has not obtained a gambling license from any regulator.

Withdrawal limits, win limits, and payment method options

Withdrawal limits	Win limits
USD 5,000 per week	No win limit
Withdrawal limit also applies to progressive jackpot wins!

Available language options and customer support

Language	Website	Customer support	Live chat
English

Sloto’Cash Casino casino games and slots

The casino’s game library includes titles from 2 providers. This includes Visionary iGaming (ViG), RTG Slots.

Bonuses and codes offered by Sloto’Cash Casino

Note: For more information about this casino’s offers, check out our separate page dedicated to Sloto’Cash Casino bonuses. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (16)Payment methods (16)-

Withdrawal limits per week $5,000 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesLive gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingCrash gamesTypes of games- Slots

Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
No scratch cards
No eSports betting
Crash games

English websiteEnglish customer supportEnglish live chat-

Casino accepts players from many countries
Deposits and withdrawals via cryptocurrencies
Live dealer games are available
Live chat support is not available 24/7
Players from some countries do not qualify for any bonuses
Increased withdrawal limits for VIP players
Medium sized casino popular in the United States

7.9

Miami Club Casino

Same management

Browse all bonuses offered by Sloto’Cash Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino GuruWe want players to understand gambling. This is a place to share experience with Sloto’Cash Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Good Rated by 412 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review Casino GuruWe want players to understand gambling. TokinstuffVisitorUnited States• 12 months ago Just like any casino, some days you’re lucky others you’re not. When you hit those lucky days here oh man do you win. I’ve one many times here ranging from 200 to 900 I walk away with but recently I hit em for 4000. They have a max withdrawal of 2500. This the first time I tried to get that much from them hope they stay good to me and pay out I’ll keep you posted on day two and still in the request faze - RTP is amazing

Wins happen more here
More likely to hit big
Slow bitcoin withdrawals
Cap on bitcoin withdrawls

artuurioAdeptLatvia• 1 year ago You deposit here at ur own risk. Been playing in this chain of casinos for years with only no-deposit bonuses and already could tell it’s sketchy. Only good thing here is fast loading and bonuses. - Good bonuses

Only one game provider
Poor deposit methods
No Skrill or Neteller
No gambling licence

mcoyne907VisitorUnited States• 1 year ago Every positive review that was written was written in my employees of this company because it’s an absolute scam you can deposit money but you can’t withdraw it because they refused to verify your account. It is absolutely not a legitimate company and you will lose every cent you put in. Why do you think their deposit bonuses are so high because they’re not really losing anything - None

It’s a total scam

xlionheart0214NoviceUnited States• 1 year ago Don’t waste your time with this casino. Not sure how they have positive ratings. I sent in every documentation asked of me to be verified in order to make a withdrawal and they keep telling me there’s something wrong with my documents or that they can’t see them. I sent the exact attachment to a friend to make sure my documents are able to be read and clicked on and they work just fine. They tell you it takes 3 to 5 days to verify your documents and don’t work on weekends so if you ask them Monday, they won’t tell you they have the documents till Friday and then they tell you there’s something wrong when there’s absolutely nothing wrong. Shame on this place. - Scam

Unable to withdraw

angel47usaJunior AdeptUnited States• 1 year ago They dont honor your promos. Tell you you dont qualify even though I paid for the previous promo they then say its been awhile for a deposit so I cant use it even though it was in conjunction with the promo already bought. NOT a winning casino and I always get a shady feeling from them. Something is not right….STARTED out pretty good on my first time then noticeably ZERO wins. They will treat you like a nobody once you have been playing awhile and ALL the promos disappear for you - First time playing will be good

ANYTHING after first time playing will be AWFUL

SlotSlut2314Junior ApprenticeUnited States• 1 year ago I love the selection of slots and the style! The payout rate is pretty high. They also have a lot of my old style slot machines! EmilyJohnson7Advanced NoviceUnited States• 1 year ago My time at Sloto Cash Casino left much to be desired. I encountered issues with delayed withdrawals. Overall, it was a disappointing casino experience. - no withdrawals

bjacob1642ApprenticeUnited States• 2 years ago I withdrew 100 from here a couple of weeks ago and it was in my wallet 48 hours later. I deposited using lightning bitcoin and after I lost they gave me a 100 free chip that I won 350.00 off of and requested the withdraw today. Customer support is excellent bonuses are good slots are like most slots it takes some money invested to win some money. Overall great casino would recommend - Customer support is great

Bonuses are good and fair
Slots take a lot of money invested to start paying out

danilo91martinezVisitorChile• 2 years ago Horrible experience, I won 450 dollars and I had to verify my account, I sent everything they asked me for and I’ve been doing the same thing for a month now, I have sent my documents more than 10 times, different documents that verify my account, but I always do it same, that a document is missing, that the photo looks bad, that it’s not right, that the invoice that proves address is useless, the most likely thing is that they do not want to pay because I have dedicated myself to sending exactly what they ask me with a lot of patience, scoundrels!!!!! Experiencia horrible, gane 450 dólares y tenía que hacer la verificación de mi cuenta, envié todo lo que me pedían y ya llevo un mes en lo mismo, he enviado mis documentos más de 10 veces, distintos documentos que verifican mi cuenta, pero siempre lo mismo, que falta un documento, que se ve mal la foto, que no está bien, que la factura que acredita domicilio no sirve, lo más seguro es que no quieren pagar por que me he dedicado a enviar exactamente lo que me piden con mucha paciencia, Sinvergüenzas!!!!! - Nothing good! Nada bueno!

they don’t want to pay No quieren pagar
Delay about account verification Demoran aproposito la verificación de cuenta
The live chat does not solve anything because it always tells you to write to the mail El chat en vivo no resuelve nada por qué siempre te dice que escribas al mail
slow!!!! Lentos!!!!
worst casino El peor casino
scammers!!! Estafadores!!!

corkyg1969NoviceUnited States• 2 years ago I’m going to give slotocash a very positive review. I’m from the U.S and I’ve played this site many times and it takes only 3 days to get your winnings back. As like any casino be sure to follow the rules. When you claim for winnings your not allowed to claim any bonus until you get your payout. Highly recommend this site - Trustworthy

WendycakesNoviceUnited States• 2 years ago I recently won $100 max cash out bonus. I requested a bitcoin withdrawel of that amount which is offered free of charge. I received an email rejecting the withdrawel stating they are having an issue with bitcoin withdrawels, therefore the transaction was cancelled. You can request a check for a $30 fee, however you must cash out $150 minimum, so thats not an option. The other option is a bank wire transfer in which they charge you a fee of $60. Your bank will also charge you a fee, so you’re lucky if you receive $20. The strange part is that they still accept a bitcoin deposit. My advice….play somewhere else. - Makes it impossible to collect a “free” bonus.

SalVas001NoviceLithuania• 2 years ago You will think that Sloto Cash Casino is a site that only offers online scratch cards, but it actually isn’t. I enjoy lots of online slots and live dealer games through this site, and you should, too. cobra562Senior AdeptUnited States• 2 years ago The best site outa all 200+ sites online.Ive cashed out over 200 times and got everything I won with no problems at all.Last week I won over 5,000 on thier site and was happy I did.My cars motor seized and a shop wanted 3,200.00 to fix my car.I didn’t know where I was going to come up with it.My go-fund site only got 115.00 so I closed it and dep 45.00 of it on casino and win 3,100.00 and 2 days after I did 35.00 and got 2,500.I was able to fix my car and even get gas in it.Then my PC died so I bought a new one.If it wasn’t for this casino I would have lost my car.So a big thanks to everyone that works here.I prayed and God came through.true story as I have a video on Twitter of my big win. - Love playing here.Win alot and it helps when u don’t work anymore.

Jmalve81Unregistered userUnited States• 2 years ago Over the last couple of months I have noticed some unauthorized debits from my debit card and also my credit card. This casino on 07/07 charges both of my cards 75$ a piece. I have yet to get my money back after sending them statements. mmgg33441Senior AdeptJapan• 3 years ago I can’t withdraw. I cleared the deposit required bonus and submitted the necessary materials, but I can not authenticate KYC. No matter what material I put down, they will reply with boilerplate. They don’t withdraw by not authenticating and are waiting for me to give up. - Maybe RTP would be nice

They don’t certify KYC
They don’t let us withdraw
Asking questions about authentication is extremely disingenuous

ajbeard413NoviceUnited States• 3 years ago Well, first off, I had played with Sloto for years, cashed out every once in a blue moon for smaller amounts. In April, I won $2k, was able to cash out, but upon cashing out, they took away all of any bonuses or player perks they gave me before. They said it was to give other players the “opportunity” to win like me. BS. So much for being a “VIP”. At this point, I quit playing with them and tried another casino. I won with that new casino and while waiting for my withdrawal, I decided to try Sloto one more time, without the bonuses. Well, I won again. This time, $3k. I get an email saying they declined my withdrawal because I “bet too much”. They got to keep my winnings and I got nothing. DO NOT USE THEM!!!!!! - Always trying to screw the player out of winnings.

enriquezambrano27NoviceMexico• 3 years ago This site is actually pretty good. I hope that more people will get to try the games and make the most out of the variety of games that are available in the site once they get the chance to visit it for the first time. danielgolis1777Junior ApprenticeUnited States• 3 years ago My experience with this casino has been pretty good. My 1st casino ever cashing out at. Only 2 problems have had with them so far. Had a little resistance on a withdraw request made with them but in the end got my winnings.Other is I have been placed on a no bonus list due to cashing out and winning a few times in a couple months over 3 years ago. Still unable to redeem a bonus to this day. - From what i remember they had good servers. No connectivity issues. Good loyalty bonuses with higher cashout limits on their free bonuses.

The existence of a no bonus redemption list.

Jaxson59Junior AdeptUnited States• 3 years ago I have been playing here for several months. My first win was taken away because while waiting for their lengthy verification process, I used comp points and played. I won on 2/7/22 and it took until 2/23/22 for the bitcoin to be deposited in my wallet. It took numerous times of providing a selfie with me holding my ID. I won again today and went to claim my winnings in Bitcoin, and was told that there is only one bitcoin withdrawal a week. Now, I must wait until 3/2/22 to request it. They have a couple of other withdrawal options which all cost money and will most likely take until 3/2/22 to process them. So I will wait.Honestly, I like this casino. They have very nice bonuses and their slots hit pretty good. It is all RTG -so limited number of games. I know casinos put these rules into play so you will grow impatient and play your winnings away. I have the patience of a saint, so waiting another couple of days is no big deal. (Funny, you can probably make unlimited Bitcoin deposits in one week. Why only one withdrawal???)Anyway, a fun place to play. You can play for awhile and be entertained. It’s taken several months before I actually was able to cash out. I’m just not very happy with their time-consuming withdrawal process. - great bonuses, you can actually play awhile and you can win

Slow, slow, slow withdrawal process.
Read the terms/conditions and rules carefully

Moneymaker413ApprenticeUnited States• 3 years ago Have played several times in the last month and have had no issues. good play through terms and many different bonuses to choose from at first. first cash out was 750.00 and took 3 business days and had to be verified. 2nd was 500 and again 3 business days i was paid. I will continue to utilize this casino even though the bonuses are not as many now that i have withdrawn twice. not qualified for VIP yet so stuck at that in between stage of new player and VIP. - great bonuses with lower play through

quick payout within 72 hrs
lower bonuses offers after established

RaeMRae84ApprenticeUnited States• 3 years ago Great bonuses that aren’t too crazy high, as far as wagering is concerned. My biggest issue is waiting " exactly 2 business days" before proceeding with the withdrawal of someone who’s done this already before. Also, I keep asking about their VIP program and loyalty bonuses and keep getting the same, extremely, copy and pasted vague response telling me I don’t qualify. I deposit a lot with them, probably 500 or 600 dollars this past week alone and still no loyalty bonuses outside of their 20$ chip. I don’t care for that bit I never stress that they will find a reason not to pay me. I trust them. - Trustable

Great bonuses
Many ndb for depositors
Low ndb for everyone vs. customers deposits
Very strict 48 business hr. Hold forwithdrawal
Not lettingme in thecool kids vip

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sloto’Cash Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.0/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be somewhat unfairNot found on any relevant casino blacklistAverage value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited T&C copied from the casino’s website (in English): Read less Read more
Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited T&C copied from the casino’s website (in English): Read less Read more

Other factors

Operates without a license
Operates without a license

45All0Opened9Unresolved9Resolved27Rejected

Complaints directly about Sloto’Cash Casino

Closed Our verdict

Player stopped responding

Disputed amount: $28

Player is facing deposit issues.

The player from Mississippi encountered issues depositing money at the casino despite multiple attempts to contact support and providing the necessary documents. She received no assistance and was informed that the funds had not been received. The Complaints Team was unable to proceed with further investigation due to the lack of response from her, leading to the closure of the complaint.

Read moreRead less Submitted: 26 Apr 2025 Resolved Our verdict

Case closed

Disputed amount: $1,025

Player’s withdrawal request is delayed.

The player from Indiana had been with Sloto Cash Casino since 2019 and had successfully made deposits but faced issues withdrawing her winnings of $1025. She asserted that she had followed all rules according to the casino’s terms and conditions. The issue was resolved after the player confirmed that she did not use a VPN and only played from Indiana. The complaint was marked as ‘resolved’ by the Complaints Team upon her request to cancel the complaint.

Read moreRead less Submitted: 18 Mar 2025 Resolved Our verdict

Case closed

Disputed amount: $8,566

Player believes that their withdrawal has been delayed.

The player from Minnesota had requested a withdrawal less than two weeks before she submitted her complaint. Her money had not been received yet. The casino had initially confiscated the player’s winnings due to an internal error but later reinstated $2,450 to her account. Despite this, the remaining $6,066 was not returned. As the casino failed to provide further clarification or evidence, we closed the complaint as unresolved. However, after further investigation, the casino reinstated a total of $8,566.28 to her account, allowing her to withdraw $1,500 weekly. The player confirmed receipt of one withdrawal and was set to continue requesting additional withdrawals, leading us to consider the matter resolved.

Read moreRead less Submitted: 23 Apr 2024 Closed Our verdict

Player stopped responding

Disputed amount: $125

Player didn’t receive free spins promotion.

The player from Georgia had not received the promised 350 free spins after making several deposits for a promotion. Despite having contacted customer service several times, the issue had remained unresolved. We had attempted to assist by asking further questions to fully understand the situation, and even extended the response time by 7 days. However, due to a lack of response from the player, we had been unable to proceed with the investigation or offer potential solutions. The complaint was consequently rejected.

Read moreRead less Submitted: 04 Feb 2024 Closed Our verdict

Unjustified complaint

Disputed amount: $100

Player has a complaint about a large playthrough requirement.

The player from California had deposited $100 and received a $600 bonus, which was required to be wagered first. After losing the bonus, the player had been informed of a $25,000 playthrough requirement before accessing table games with his own money. The player disagreed with this rule, considering it unfair. After considering the player’s point of view we concluded that the bonus was still active, and the requirement to wager it was justified. As a result, the complaint had been rejected.

Read moreRead less Submitted: 03 Feb 2024 Closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s bonuses significantly reduced.

The player from Minnesota claimed that he had stopped receiving large deposit match bonuses from Sloto Cash and Uptown Aces casinos, which he used to. He believed his account was locked from receiving these bonuses and now only got offered less valuable ones. We explained to the player that we could not compel casinos to provide bonuses, as they were not obligated to offer any benefits to their players.

Read moreRead less Submitted: 01 Jan 2024 Unresolved Our verdict

Insufficient evidence from casino

Disputed amount: $4,681

Player’s winnings were confiscated after account closure.

The player from Peru had established an account with Sloto’Cash Casino and won $4,681. Despite passing the initial identification verification, the casino had closed the account for failing security checks, voiding the winnings without providing detailed reasons. The player had provided all necessary documents to the Complaints Team. The casino responded by confirming the account closure and offered to refund the initial deposit but did not provide further clarification. Despite our efforts to obtain more information, the casino did not provide additional details. The complaint was closed as ‘unresolved’ due to insufficient evidence.

Read moreRead less Submitted: 12 Dec 2023 Closed Our verdict

Player stopped responding

Disputed amount: $600

Player’s scheduled bitcoin withdrawal cancelled.

The player from North Dakota had complained about an issue with a Bitcoin withdrawal. After unintentionally hitting the max bet and making an additional deposit with a coupon, the previously scheduled withdrawal had been deducted. We had attempted to clarify the situation with the player and asked for additional information to better understand the issue. However, the player did not respond to our inquiries. As a result, we could not proceed with further investigation and had to dismiss the complaint.

Read moreRead less Submitted: 17 Nov 2023 Unresolved Our verdict

Insufficient evidence from casino

Disputed amount: $3,700

Player’s account is locked and winnings were confiscated.

The player from Ireland had issues with Sloto Cash Casino. After successful verification and prior withdrawals, the casino had locked the player’s account and confiscated their winnings of approximately $9000 due to failed security checks. The player denied any wrongdoing and stated that he had provided all requested documents. The casino claimed that the player failed to provide additional requested documents, but did not specify what these were. We asked the casino to provide evidence, but they failed to do so. Despite our efforts to mediate the situation, the casino’s lack of cooperation led us to mark the complaint as ‘unresolved’.

Read moreRead less Submitted: 18 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $400

Player faces unfair bonus application.

The player from Arizona had had an issue with the casino’s bonus policies, which she had perceived as unfair. She had claimed the casino only applied a bonus when it prevented a player from cashing out their winnings. She had also questioned the casino’s inconsistent approval and denial of bonuses. The Complaints Team, after understanding the situation, had asked the casino for evidence to support their claim that the player had claimed multiple bonuses without a real money deposit in between. Eventually, the casino reached out to the player and resolved her issue, resulting in her receiving her winnings. The player had expressed satisfaction with the resolution and the complaint had been marked as ‘resolved’.

Read moreRead less Submitted: 13 Sep 2023 Closed Our verdict

Player stopped responding

Disputed amount: $50

Player received no payout from the casino.

The player from the United States is dissatisfied with an online casino service, claiming that customer service is rude and that the casino doesn’t pay. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 13 Aug 2023 Closed Our verdict

Player stopped responding

Disputed amount: $6

Player’s deposit is not reflected in casino’s account.

The player from the United States made a deposit of $6 via the Bitcoin Lightning Network. Despite the transaction being completed on their end, the funds were not credited to their casino account. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 29 Jul 2023 Closed Our verdict

Player stopped responding

Disputed amount: $200

Player’s winnings have been confiscated.

The player from the US requested a withdrawal of his bonus winnings, but the casino confiscated them after making a deposit. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 24 Mar 2023 Closed Our verdict

Player stopped responding

Disputed amount: $1,000

Player’s winnings have been confiscated.

The player from the US requested a withdrawal and continued playing. Later the casino informed her that she was not supposed to play and confiscated her winnings. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 03 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $383

Player’s winnings have been voided.

The player from the United States had his winnings cancelled due to redeeming a bonus while having a pending withdrawal.

Submitted: 01 Sep 2022 Closed Our verdict

Player stopped responding

Disputed amount: $1

Player has been banned from live chat.

The player from the United States has been restricted from using live chat. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 14 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $3,200

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation. Player’s complaint has been resolved successfully.

Submitted: 18 Jul 2022 Closed Our verdict

Other

Disputed amount: $160

The player struggles to verify his account.

The player struggles to verify his account as his documents are in different language. The complaint was closed on the player’s request.

Submitted: 13 Jul 2022 Closed Our verdict

Player stopped responding

Disputed amount: $3,000

The player’s winnings were voided.

The player’s winnings were voided for breaching bonus terms. The complaint was closed as the player stopped responding.

Submitted: 11 Jul 2022 Closed Our verdict

Player stopped responding

Disputed amount: $3,036.99

Player’s struggling to complete account verification.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The casino said they verified the player’s account but without confirmation from the player we were forced to reject the complaint.

Read moreRead less Submitted: 14 Mar 2022 Closed Our verdict

Player stopped responding

Disputed amount: $3,000

Player’s bonus winnings have been voided.

The player from United States has been accused of breaching bonus terms by placing bets greater than the allowed ones. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 07 Jan 2022 Closed Our verdict

Player stopped responding

Disputed amount: $300

Player’s struggling to verify the account.

The player from the US provided all the required documents, however the withdrawal still hasn’t been processed. He is being ignored by the casino. The complaint was rejected as the player stopped responding.

Read moreRead less Submitted: 05 May 2021 Resolved Our verdict

Case closed

Disputed amount: $480

Player’s winnings have been voided.

The player from United States had his winnings cancelled due to redeeming a bonus while having a pending withdrawal.

Submitted: 26 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: €180

Player’s struggling to complete KYC verification.

The player from Italy is experiencing difficulties completing the account verification but after investigation his account got verified and he received his winnings.

Submitted: 14 Oct 2020 Closed Our verdict

Player stopped responding

Disputed amount: $15,000

Player’s winnings have been voided.

The player from Denmark had his winnings voided as if they’ve been generated from a bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 20 Sep 2020 Closed Our verdict

Unjustified complaint

Disputed amount: €100

Player’s account has been closed and winnings confiscated.

The player from Spain had her account closed after failed verification and no deposit bonus winnings voided. Unfortunately, we’re rejecting this case. No further investigation is needed.

Submitted: 06 Mar 2020 Closed Our verdict

Unjustified complaint

Disputed amount: $900

Player’s winnings were cancelled due to a maximum win limit.

The player played with a no deposit bonus and won about $900. Most of his winnings were cancelled due to a maximum win limit. The complaint was rejected because it was unjustified.

Submitted: 12 Feb 2020 Resolved Our verdict

Case closed

Disputed amount: $500

Player is experiencing a problem with his withdrawal.

The player complains that his withdrawal has been pending as a consequence of account discrepancy.

Submitted: 23 Oct 2019 Unresolved Our verdict

No reaction

Disputed amount: ??

Identification documents rejected, account closed.

Player was complaining that after he sent the necessary documentation to the casino he received an email from a different casino’s email address stating his documents didn’t pass the verification process. After, his account was locked. The player didn’t understand the reason, no reply from the casino, no more update.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2015 Unresolved Our verdict

Uncertain case

Disputed amount: $2,300

Payment method issue, user’s bank account affected.

Player was complaining that he used NetSpend to play in the casino. After he won the casino sent money to NetSpend account as a refund, but since this money had no clear origins the account was blocked. Player asked the casino to make a statement that this money belongs to him but casino refused to do so. Player said also his other bank funds were affected and blocked. Casino replied they had sent the money to requested credit card and that as a casino they were unable to provide a statement.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2015 Unresolved Our verdict

Against fair gambling

Disputed amount: $17,000

Irregular game accusation, all funds seized.

Player was complaining about a declined payment. Casino accused him of breaching terms and conditions. Player said the rules changed after he had already won the disputed amount. Casino reviewed the player’s account and insisted that the player was fraudulent. Player refused this, no proofs from the casino, no more update.

Read moreRead less Read more on: askgamblers.com Submitted: 10/2014

Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Wisconsin had requested a withdrawal two months ago after meeting the wagering requirements, but her account had been adjusted, resulting in denied withdrawal attempts due to insufficient funds. Despite having enough balance, support had not resolved the issue, repeatedly citing cache problems. After involving the Complaints Team, her transaction was processed successfully. The complaint had been marked as ‘resolved’ in the system.

Disputed amount: $383

Player’s winnings have been voided.

The player from the United States had his winnings cancelled due to redeeming a bonus while having a pending withdrawal.

Submitted: 01 Sep 2022 Closed Our verdict

Player stopped responding

Disputed amount: $1

Player has been banned from live chat.

The player from the United States has been restricted from using live chat. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 14 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $3,200

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation. Player’s complaint has been resolved successfully.

Submitted: 18 Jul 2022 Closed Our verdict

Other

Disputed amount: $160

The player struggles to verify his account.

The player struggles to verify his account as his documents are in different language. The complaint was closed on the player’s request.

Submitted: 13 Jul 2022 Closed Our verdict

Player stopped responding

Disputed amount: $3,000

The player’s winnings were voided.

Submitted: 26 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: €180

Player’s struggling to complete KYC verification.

The player from Italy is experiencing difficulties completing the account verification but after investigation his account got verified and he received his winnings.

Submitted: 14 Oct 2020 Closed Our verdict

Player stopped responding

Disputed amount: $15,000

Player’s winnings have been voided.

The player from Denmark had his winnings voided as if they’ve been generated from a bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 20 Sep 2020 Closed Our verdict

Unjustified complaint

Disputed amount: €100

Player’s account has been closed and winnings confiscated.

The player from Spain had her account closed after failed verification and no deposit bonus winnings voided. Unfortunately, we’re rejecting this case. No further investigation is needed.

Submitted: 06 Mar 2020 Closed Our verdict

Unjustified complaint

Disputed amount: $900

Player’s winnings were cancelled due to a maximum win limit.

The player played with a no deposit bonus and won about $900. Most of his winnings were cancelled due to a maximum win limit. The complaint was rejected because it was unjustified.

Submitted: 12 Feb 2020 Resolved Our verdict

Case closed

Disputed amount: $500

Player is experiencing a problem with his withdrawal.

The player complains that his withdrawal has been pending as a consequence of account discrepancy.

Submitted: 23 Oct 2019 Unresolved Our verdict

No reaction

Disputed amount: ??

Identification documents rejected, account closed.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2015 Unresolved Our verdict

Uncertain case

Disputed amount: $2,300

Payment method issue, user’s bank account affected.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2015 Unresolved Our verdict

Against fair gambling

Disputed amount: $17,000

Irregular game accusation, all funds seized.

Read moreRead less Read more on: askgamblers.com Submitted: 10/2014

Disputed amount: $400

Player faces unfair bonus application.

Submitted: 26 Dec 2020 Resolved Our verdict

Case closed

Disputed amount: €180

Player’s struggling to complete KYC verification.

The player from Italy is experiencing difficulties completing the account verification but after investigation his account got verified and he received his winnings.

Submitted: 14 Oct 2020 Closed Our verdict

Player stopped responding

Disputed amount: $15,000

Player’s winnings have been voided.

The player from Denmark had his winnings voided as if they’ve been generated from a bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 20 Sep 2020 Closed Our verdict

Unjustified complaint

Disputed amount: €100

Player’s account has been closed and winnings confiscated.

The player from Spain had her account closed after failed verification and no deposit bonus winnings voided. Unfortunately, we’re rejecting this case. No further investigation is needed.

Submitted: 06 Mar 2020 Closed Our verdict

Unjustified complaint

Disputed amount: $900

Player’s winnings were cancelled due to a maximum win limit.

The player played with a no deposit bonus and won about $900. Most of his winnings were cancelled due to a maximum win limit. The complaint was rejected because it was unjustified.

Submitted: 12 Feb 2020 Resolved Our verdict

Case closed

Disputed amount: $500

Player is experiencing a problem with his withdrawal.

The player complains that his withdrawal has been pending as a consequence of account discrepancy.

Submitted: 23 Oct 2019 Unresolved Our verdict

No reaction

Disputed amount: ??

Identification documents rejected, account closed.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2015 Unresolved Our verdict

Uncertain case

Disputed amount: $2,300

Payment method issue, user’s bank account affected.

Read moreRead less Read more on: askgamblers.com Submitted: 3/2015 Unresolved Our verdict

Against fair gambling

Disputed amount: $17,000

Irregular game accusation, all funds seized.

Read moreRead less Read more on: askgamblers.com Submitted: 10/2014

Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

Read moreRead lessMiami Club CasinoSafety Index:Above averageSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 7.9 Miami Club Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index Submitted: 24 Apr 2025 The player from the United States is dissatisfied with an online casino service, claiming that customer service is rude and that the casino doesn’t pay. We rejected the complaint because the player didn’t respond to our messages and questions.